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Returns Policy

Hoof Bootique is dedicated to ensuring your total satisfaction – with both the products and the service we offer. We therefore hope you will find our returns policy helpful and hassle-free.

Any item purchased from Hoof Bootique can be returned for a refund or exchange, provided you follow the procedure set out below:-

1)     All goods must be returned to us within 14 days of the delivery date. The address for return is Hoof Bootique, 18 Killerton Road, Bude, Cornwall, EX23 8EL..

2)     When returning any item, please ensure you complete and enclose the Returns Form (included with each order). If you are requesting an exchange, please ensure you include a cheque to cover the postage cost of sending the exchanged item to you (as set out in the Returns Form).

3)     Returned goods must be in an “as-new” condition (clean, unused and in their original packaging).

4)     Please ensure the returned goods are adequately packaged to prevent damage in transit. (Hoof boot boxes must be wrapped or boxed – please do not put packaging tape/ address labels directly onto the hoof boot box.)

5)     When returning an item to us, the return postage will be at your expense. As you are responsible for the goods until they are received by us, we recommend that all returns are registered and insured when sent as we are unable to compensate for lost or damaged parcels. (If the item(s) sent to you is either faulty, or not what you ordered, we will cover the cost of postage for it’s return.)

6)     If you are unsure about any returns, please contact us by e-mail sales@hoofbootique.co.uk  first.


Refunds - Further Information

If you selected our priority dispatch option, and you choose to return any item for a refund, we do not refund the priority dispatch fee. If you selected our free delivery option, then you will be refunded less the actual cost of sending the item out on the original order.

Please note that you are responsible for the goods until they are returned to us, and must ensure you take reasonable care of them. With hoof boots in particular, it is your responsibility to evaluate the fit of your new product in a manner where you may return it in new condition if you have doubts about the fit. 

In order to keep new hoof boots in “as-new” condition, we ask that you ensure your horses’ hooves are clean and dry before trying the boots on. Please also cover your horses’ hooves in a pop-sock (or thin bag) and place a clean towel (or piece of cardboard) on the floor to prevent any scuffing. Please be careful to keep the boots clean and unmarked, to preserve your right to a refund if necessary.

Once the item has been safely returned to us, in an “as-new” condition (clean, unused and in their original packaging), we will refund your original payment method as soon as possible for the cost of the goods (please note this can take up to 30 days during very busy periods but we aim to issue your refund within 7 days.)

Goods returned after 14 days (but less than 30 days) will be issued a store credit voucher.  (This period is counted from the day the original order is delivered to you, to the day the item is posted back to us.) Items returned without authorisation after 30 days may not be accepted and may be returned to you at your own expense. If in doubt, please phone or email for advice before returning an item to us.

If any goods are returned to us and it is apparent they have been used, or if they are dirty or damaged, we will be unable to refund the full purchase price.

 

Exchanges - Further Information

Renegade Hoof Boots

Hoof Bootique / Renegade Hoof Boots (Lander Industries Inc.) offer a general warranty and exchange policy on Renegade Hoof Boots purchased from Hoof Bootique. If within 15 days of you receiving the boots you have used them, and you realise you will need a different size of Renegade hoof boot, then we will be happy to exchange the used pair for a new pair. All we will ask is that you cover the additional postage charges. Please return the used boots in accordance with the above returns procedure (although the period for return is extended to 15 days, and the boots can be used). This free exchange will only be offered once. If you find that even the exchanged pair of Renegade hoof boots does not fit your horse correctly, please contact us to discuss your particular situation.

There is also a 90 days warranty against defects in materials and workmanship (tread wear not included) with a lifetime warranty on the heel captivators.

Please contact us by email at sales@hoofbootique.co.uk  to discuss any faults or booting issues, or your wish to return a hoof boot, before sending the boots back to us.


Other items for exchange

If any other items have been returned to us for exchange (such as hoof boot spare parts), please return them to us in accordance with the above returns procedure. Once the item has been safely returned to us, in an “as-new” condition (clean, unused and in their original packaging), together with a cheque to cover the additional postage charges (as set out on the Returns Form), we will dispatch the new item by way of exchange. If we don’t have the requested item in stock, and it is clear it will take longer than the estimated dispatch time (shown on it’s product description page) to dispatch the item to you, we will notify you as soon as possible by e-mail. You will then have the option of a refund, if you would rather not wait.


Returns - Faulty Goods

If you feel that a product is faulty, please stop using it immediately and contact us with your concern. If you continue to use the product after discovering a fault, it will be deemed that you have accepted the goods in their damaged condition.

Please follow the same returns procedure as above, but do not return the item to us until we have contacted you about it. We will either ask you to send the item back to us or arrange for the item to be collected (at our discretion). If sending the goods back yourself, please ensure that the item is adequately insured as we are unable to compensate for lost or damaged parcels.

If on inspection we find the goods to be defective, we will refund the purchase cost of the goods and postage to you, together with the cost of postage for it’s return. We reserve the right to seek the opinion of the manufacturer of the goods or another knowledgeable party, prior to a decision being made, if it is not clear that the goods are faulty or have been damaged due to misuse or neglect. It may take up to 28 days to process your return, but we will do our best to rectify the matter as quickly as possible. If the goods are found to be perfect and in full working order, or have been damaged as a result of misuse or neglect, then you would be liable for any costs we have incurred and the cost of returning the item to you.

PLEASE NOTE: Goods returned under complaint will not be processed unless they are clean and dry due to the Health and Safety at Work Act 1974. If goods arrive in other than this state, then you will be liable for the costs to return the item to you for cleaning before any further action can be taken.

 


Returns - Second-Hand Hoof Boots

Please note: Hoof Bootique cannot be held responsible for any problems that may occur with any second-hand hoof boots purchased from us. As the boots have previously been used, and due to the unpredictable nature of horses, it is possible for damage to have occurred to the boots (normally by the horse treading or overreaching). This may mean that parts, for example, wires, stitching and/or material, will snap/ tear/ break under severe duress, which is not a fault of the product.

In the very unlikely instance that when examining the boots on arrival, you believe we have missed a significant detail in our description that will affect the functionality of the boots, please ensure you contact us in writing by e-mail within 1 working day of delivery (preferably with a photo attached) and we will do our best to rectify the matter for you as quickly as possible. Please do not use them. Any use of the product after you receive it means that you have accepted the product as it is.

We will always do our best to offer advice before and after purchase when required, but we are unable to offer exchange or refund for second-hand hoof boots purchased from us that are the wrong size or unsuitable. 


Manufacturers Guarantees

Nearly all of our products are not only covered by our own set of terms and conditions, but also those of the manufacturers. In particular, the Easycare range of hoof boots, and the Renegade hoof boots.

Hoof Bootique / Easycare offer a 30 day return policy on all NEW Easycare Hoof Boots purchased from Hoof Bootique. Please return the unused boots in accordance with the above returns procedure (although the period for return is extended to 30 days). After this, a 90 days repair warranty is available to cover any manufacturing defects on spare parts only. This excludes the main rubber part of the hoof boot and any faults caused as a direct result of misuse of the hoof boots. 

Please contact us by email at sales@hoofbootique.co.uk to discuss any faults or booting issues, or your wish to return a hoof boot, before sending the boots back to us.

If you are considering purchasing some hoof boots and you are in any doubt about the size you require, please click here for further information on measuring, choosing and fitting hoof boots. We have Fit Kits available to help you choose the correct size of Glove and Backcountry hoof boots – please click here for details. We also have some Renegade boot shells available to assist with fitting – please click here for details.