FREE UK DELIVERY!

Free Delivery

Delivery of all of our products is offered free to the majority of mainland UK. If you live in the Channel Islands, Northern Ireland, Isle of Man or the Highlands and Islands of Scotland, please contact us for a delivery quotation and an estimated delivery time.

If you select our free delivery option, we will generally use Interlink Express or Royal Mail’s Second Class Recorded Signed-For service. This means that your order will usually arrive within one to three working days (after dispatch) for most of the UK mainland. Items posted on a Friday are sometimes delivered on a Saturday, but we cannot guarantee this.

If you opt for free delivery, we aim to dispatch all items in stock within three working days, once payment has been received, except in times of exceptional demand. Some of our items are shown as “Dispatch in 1 – 7 days” on the product description page – these items are not in stock and will need to be backordered from our supplier. If it is clear that it will take longer than the estimated time to dispatch the item to you, we will keep you informed by e-mail.

If you order more than one item, and one (or more) of the items is in stock (shown as “Dispatch in 1 – 3 days”), but one (or more) of the items is out of stock (shown as “Dispatch in 1 – 7 days”), and you have selected our free delivery option, then your order will be held until all items are present and then dispatched via Interlink Express or Royal Mail’s Second Class Recorded Signed-For service. In this situation, if you wish for in stock items to be dispatched immediately, with all other items to follow, you will need to pay for Priority Dispatch.

Please note that if you select our free delivery option, and you choose to return any item for a refund, then you will be refunded less the actual cost of sending the item out on the original order.

 

Priority Dispatch

If you select our priority dispatch option, we will either use Royal Mail’s Special Delivery Next Day service (which guarantees delivery to 99% of the UK by 1pm the next working day), or a next day delivery courier service. There is a standard charge for priority dispatch of £10, for addresses within the majority of the UK mainland.

If you choose the priority dispatch option, we will put ourselves out to dispatch your goods as soon as we possibly can after you’ve placed your order. This means that for items we have in stock, we will aim to dispatch your order the same day, or the next working day. For items we don’t have in stock (shown as “Dispatch in 1-7 days” on the product description page) we will expedite the process of obtaining the goods from our supplier, and then dispatching them to you (in some cases, we will arrange for the goods to be shipped to you direct from our supplier, to avoid any delays).

This means that, if you order more than one item, and one (or more) of the items is in stock (shown as “Dispatch in 1 – 3 days”), but one (or more) of the items is out of stock (shown as “Dispatch in 1 – 7 days”), and you have selected our priority dispatch option, then any items in stock will be dispatched either the same day as the order is placed, or the next working day. We will also expedite the process of obtaining any out of stock items from our supplier, and then dispatch them to you as soon as they arrive with us (or direct from our supplier in some cases), to complete your order. If you have already paid for priority dispatch, there will be no additional postage costs, even if your order is sent out in two (or more) parcels.

If you select our priority dispatch option and we don’t have an item in stock, and it is clear it will take longer than the estimated dispatch time to dispatch the item to you, we will notify you as soon as possible by e-mail. You will then either have the option to cancel your order (or part of your order) if you would rather not wait, or be refunded the cost of paying for priority dispatch and instead have the item shipped to you with our free delivery service once it is in stock.

If you order on a Friday or Saturday, and we have an item in stock, we may dispatch your order the same day but it may not arrive until the following week as not all postal services deliver at the weekends.


International

International orders


We are happy to export orders and postage will be charged at cost.

Please select the Priority Dispatch option at Checkout, which will add an extra £10 onto the total cost of the order. In many cases this will cover the additional postage charges.

Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers’ responsibility as we have no control over these charges and cannot predict what they might be.

General

Out of Stock Items

If you wish to purchase an item which is shown as “out of stock” on the product description page, please contact us by either e-mail sales@hoofbootique.co.uk  to discuss the expected dispatch/delivery time before ordering.

Signature Required

A signature will be required on delivery, so please ensure somebody will be there to receive your parcel. During the ‘Checkout’ process, it is possible to leave an alternative address for delivery, such as a work or neighbour’s address, if it is likely no-one will be in when the parcel is delivered.

You agree that proof of delivery supplied by our chosen carrier is sufficient evidence to establish that the goods have been received.

Please respond to any cards left by Royal Mail or the courier. We will charge for any costs incurred by us if a parcel is ultimately returned to us after a reasonable number of attempts have been made to deliver the goods to you, or if you refuse the parcel when the carrier attempts to deliver it without reasonable cause.

Dispatch/Delivery Times

Although, in most cases, your order will arrive within two working days (after dispatch), we can make no guarantees on the speed of the postal/courier service used. We therefore recommend allowing 1 – 3 working days for your order to arrive (after dispatch).

We do our best to ensure availability of all advertised products and endeavour to dispatch all parts within the quoted time. If there is a delay, we will inform you of this via e-mail and the product will be dispatched as soon as it is available. If you have ordered multiple items, they may arrive separately.

Hoof Bootique has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact sales@hoofbootique.co.uk with your order number.

Goods damaged in transit


When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels you are signing for, and ensure that you make a note next to your signature if there appears to be any damage to any of the parcels. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all correspondence).  Please ensure you retain all packaging as this may be required for a compensation claim.

Goods lost in transit


If the goods have been lost in transit, you must inform us within 5 working days from the expected delivery date.