It's that time of year again, and I thought it was time I posted some information about last posting/ordering dates for Christmas, and details about how Hoof Bootique will operate during the festivities. Read on to find out more...

Last Order Dates for Guaranteed Pre-Christmas Delivery*


Last dates for orders to be placed on our website for expected delivery on or before 24th December 2012 (Christmas Eve).

Overseas delivery (all countries other than UK): Monday 10th December before 12pm
UK Free Delivery: Wednesday 19th December before 12pm**
UK Delivery (Priority Dispatch): Friday 21st December before 12pm**

**Scottish highlands, Islands, and Northern Ireland and some more remote mainland Scottish areas can take an extra working day at least to deliver so please order one day earlier than stated above.

Please note: The items must be in stock at the time of ordering (so availability must show as “Dispatch 1-3 days” ) and the order placed before the 12pm cut off on the date stated. Orders placed after 12pm will be sent as soon as possible but cannot be guaranteed same day dispatch.

*Pre-Christmas delivery means the goods will be dispatched in time and on a service that is scheduled to arrive on Christmas Eve at the latest. If for any reason the courier or postman experiences a problem/delay or the person is out or the address is not locatable, which causes a delay which is beyond our control, we cannot be held responsible in any way. We will do our best to resolve the matter as quickly as possible but cannot compensate for late delivery or any associated losses.

Orders and Enquiries during Christmas and New Year

Orders
We will be processing internet orders on the working days between Christmas and the New Year almost as usual, but there may be delays dispatching orders between 24th December 2012 to 1st January 2013 inclusive. Please don't expect your order to arrive too quickly during this period!

Extended returns policy:
Goods purchased directly from Hoof Bootique between Monday 26th November 2012 - 24th December 2012 may be returned (in addition to our standard returns policy) until 14th January 2013 for a store credit or exchange only. To qualify, items must be returned with all packaging and as new using our return form. This does not effect your statutory rights. Please note we do not refund or offer a credit towards postage costs.

Enquiries
We will be dealing with enquiries by e-mail, phone and the Contact Us form on our website as usual over the Christmas period, but there may be some delays in us getting back to you. Generally, we like to respond to enquiries within 24 hours but between 24th December 2012 to 1st January 2013 inclusive please allow up to 2-3 days for us to reply.